Jose Palomino

From the monthly archives:

September 2016

With more and more business services becoming automated, it feels like every day we lose a little bit more of the human side of sales. Customer service helplines cycle callers through a handful of machines before they ever speak to a real human, and online ordering means

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The most recent installment in 20th Century Fox’s superhero movie franchise — X-Men: Apocalypse — recently fell into one of the booby traps set by our current political climate. They didn’t stop to think about their customers’ feelings.


18th century physician Edward Jenner earned his place in the history books by creating the first vaccine and effectively curing the deadly smallpox virus. Generations of people remember him for his contribution to the well-being of the entire world. He was more than just


Recently, I was in Montreal and had the opportunity to stay at a very nice hotel. Everything was great. Even though it was a business trip it’s always nice to have certain amenities while on the road. The quality of the room, food, and service was excellent. Except for one thing